Support our Tribe

For any inquiries related to products or online orders, please contact us via email at assistance@iv74com.
Please note we are available Monday-Friday from 9AM-4PM

Contact Us

If you have an issue or question that requires immediate assistance, you can email assistance@iv74.com or message us on instagram and a Customer Service representative will attend to you asap.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

Which 474 products are available for purchase on iv74.com?

What should I do if an item I want is unavailable?

How do I know my size?

Payment Information

Which payment methods do we accept?

Can I use multiple method of payments?

My order has been declined, do I need to place a new order?

Is VAT included in the final price and how do I claim vat back?

Order & Returns

How to return items?

How long does the returns process take?

Can I exchange an item?

Do you provide return shipping labels?

I received my order - but my item is wrong / defective / incorrect or missing - what do I do ?

Shipping

Where does iv74.com ship to?

Can I ship to multiple addresses?

Which shipping options are available and what are the shipping fees?