Effective Date: 30th September, 2025
These terms and conditions ("Terms") govern your use of the website operated by 474co Limited, a company registered in England under company number 11851238 with its registered office at Suit 4, St James Pendleton Way Salford Greater Manchester, M65FW, United Kingdom. ("we," "us," or "our"). By placing an order, you agree to be bound by these Terms.
If you have any questions, please contact our customer service team at assistance@iv74.com.
2.1. Product Display: We make every effort to display the colours and details of our products as accurately as possible. However, the colours you see depend on your computer monitor, and we cannot guarantee that your display will accurately reflect the product's actual colour.
2.2. Product Availability: All products are subject to availability. While we aim to keep our website up to date, we cannot guarantee that all items shown will be in stock at the time you place your order. If a product you have ordered is unavailable, we will contact you promptly to offer a substitute or a full refund.
2.3. Prices: All prices are subject to change. The price applicable to your order is the price displayed on the website at the time your order is accepted. Shipping costs are charged in addition to the product price.
3.1. Accepted Methods: We accept payments via VISA, MasterCard, American Express, Euro Card, and PayPal. All transactions are processed through our secure payment partners, Stripe and PayPal.
3.2. Security: To ensure the security of your personal and financial information, all payment transactions are encrypted using Secure Socket Layer (SSL) technology. We do not store your full credit card details.
3.3. Payment Timing: Full payment for your order, including any shipping charges, will be charged when your package is dispatched from our warehouse.
4.1. Shipping Charges: Shipping charges will be calculated and added to your order during the checkout process. Please refer to our separate Shipping Policy for detailed rates and delivery times.
4.2. Delivery Times: We aim to dispatch all orders promptly. However, delivery times are estimates and may vary, especially during sale periods or holidays. Please allow an additional 2-5 business days for delivery during peak times.
4.3. Uncollected Packages: It is your responsibility to collect packages from the designated delivery point. We will not be responsible for paying re-delivery costs for uncollected or undeliverable packages due to incorrect details provided by you.
4.4. International Shipping and Import Duties:
EU and US: For orders shipped to the EU and the US, we send them on a Delivered Duty Paid (DDP) basis. This means we are responsible for and will pay all import duties and taxes on your behalf. There will be no extra charges for import duties or VAT upon delivery. Please note that due to recent changes in US trade policy, there may be additional duty applied at checkout. We are monitoring this situation closely and will keep you updated as soon as possible.
Other Countries: For orders shipped outside the UK, EU, and US, you are responsible for paying any and all import duties, customs fees, and value-added taxes (VAT) imposed by the destination country's customs authorities. We cannot be held responsible for the time it takes for your order to clear customs. We always provide the correct paperwork, but you are responsible for paying any applicable import charges.
5.1. Right to Cancel: Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order and return an item for a full refund within 14 days from the day you receive the goods.
5.2. Refunds: If you return an item, you will be refunded the full price of the product and the original shipping costs. Please note that any import duties and taxes paid at checkout on a DDP basis are non-refundable, as these fees are paid directly to the customs authorities of the destination country.
5.3. Returns Process: To initiate a return, you must notify us of your intention to return the goods within the 14-day period. Please contact us at assistance@iv74.com to receive instructions for your return.
5.4. Condition of Goods: Returned items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse a refund if the goods are not returned in a saleable condition.
All content on this website, including all text, images, designs, logos, and product photography, is the exclusive property of 474co Limited and is protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution of this material is strictly prohibited. Violators will be subject to legal action.
For inquiries regarding the use of our intellectual property, please contact us at assistance@iv74.com.
7.1. Website Operation: We do not guarantee that our website will be uninterrupted or error-free. We shall not be liable for any damage or loss resulting from the use of, or inability to use, our website.
7.2. Product Liability: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
7.3. General Liability: We are not responsible for any losses that were not foreseeable to you and us when your order was accepted.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the English courts.
If you have a complaint about our service, please contact our customer service team at assistance@iv74.com. We are committed to resolving any issues quickly and fairly. We will acknowledge your complaint and provide a timeframe for resolution within a few working days.
Please Note: Do not return items or use our registered office as a contact address for any returns. Please use the contact details provided in our Returns section.
