FAQs & Shipping

For any enquiries related to products or online orders, please contact us via email at assistance@iv74com. Please note we are available Monday-Friday from 9AM-6PM.

Product Information

Which 474 products are available for purchase on iv74.com?

474 products available for purchase online include hats, T-shirts, accessories. Products on our website are subject to availability.

How many units of each product may I purchase on iv74.com?

You may purchase as many items per style depending on the availability. For corporate sales, please email assistance@iv74.com or contact-us

What should I do if an item I want is unavailable?

For enquiries on items that are unavailable online, please email us at assistance@iv74.com or contact-us. Our Client Assistants are available Monday through Friday, between 9 AM and 6 PM, and Saturday between 9 AM and 5 PM.

How do I know my size?

Please visit our size guides from the link on the product pages for sizing information.

How do I know if a product I have is authentic?

If the product has been purchased on www.iv74.com or in our Pop Up Stores it is guaranteed to be authentic.

Payment

Which payment methods do you accept?

474 accepts the following forms of payment for online purchases:

  – Visa;
– MasterCard;
– American Express;
– Paypal;

Please note that your billing address must match the address on your credit card statement. At this time we do not accept gift cards but we have this on our roadmap.

Can I use multiple methods of payment?

At this time, we only accept one form of payment per order.

My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please replace a new order online, otherwise please email us at assistance@iv74.com or contact-us.

Is VAT included in the final price and how do I claim vat back?

All prices include VAT. At this time we are unable to provide a tax-back service for any of our online customers.

Shipping

Where does iv74.com ship to?

474 ship to the following regions:

United Kingdom
Europe
Africa

Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Which shipping options are available and what are the shipping fees?

We offer standard shipping with all orders (except for those delivered with the Saturday delivery option). We also offer next day delivery option for orders placed before 2.30PM Monday – Friday. From the moment the order leaves our warehouse, we deliver in 3-5 business days. All orders are processed Monday through Saturday (Saturday only where the service is available and has been selected), excluding Sunday and holidays. 474 cannot be held responsible for unanticipated delivery delays beyond its control.

UK Standard Delivery

  • Delivery cost – varies from £3.50 plus (Free – spend over £75)
  • Delivery is Monday to Friday

UK Next-Day Delivery

  • Delivery cost – £9.99
  • Delivery is Monday to Friday
  • Saturday delivery cost – £16.00
  • Orders must be placed before 2.30PM on the day.
  • All orders placed after 2.30PM on Friday will be delivered on the Monday.

International Delivery

  • Delivery cost – varies from £12.99 plus (depends on Country destination)
  • We use various couriers (UPS, DPD, Hermes, DHL, etc)
  • Enter your full address to get an accurate shipping delivery cost
  • We provide various shipping options (Standard, Express)
  • Delivery is Monday to Friday

Delivery

Is a signature required upon delivery of my order?

For security reasons, for all purchases made on iv74.com the signature of the client (or of an adult nominated representative) may be required. All orders are delivered by our registered courier. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to IV.VII.IV. IV.VII.IV will try to contact the client and to re-ship the package. In case of failure to deliver the package, IV.VII.IV will cancel the order and reimburse the client.

How can I track my order?

IV.VII.IV will send you e-mails during the order process to keep you informed of the status of your purchase. You will receive a shipment confirmation e-mail with a tracking link in order to track your shipment.

When can I expect delivery of my order?

To estimate the total delivery time for immediately available items, please allow up to two business days from your order date to process your order for shipment, in addition to the time required for delivery. To estimate the total delivery time for pre-ordered items, please refer to your order confirmation e-mail for your estimated shipping dates. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.

Returns

How to return items

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our address – St James’ House, Suite 4 Pendleton Way, Salford, Greater Manchester, England, M6 5FW.

Order cancellations must be made in writing via email or letter within 14 working days after the first day of possession. To cancel your order please contact us at assistance@iv74.com or send a letter to our returns address above, including your order number to discuss next steps.

Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to 474co address if you require an exchange or store credit. Purchased items have to be returned with the original tag, and in the original condition.

To process a return, please follow these simple steps:

Complete a returns request form – which should include your order number.

Mail your return to:

St James’ House, Suite 4 Pendleton Way, Salford, Greater Manchester, England, M6 5FW.

474co does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return an item.

Depending on the shipping method and your chosen carrier, your return package may take several days to reach us.

Please allow 7 business days to process your return once it is received by us.

474co products must be returned by mail.

We offer store credits or exchange for returned items. We currently do not offer refunds on all items.

We advise that you keep a proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in-transit.

How long does the returns process take?

We offer store credits or exchange on all full price items. Any items purchased in sale or with a promotional code will be refunded via store credit.

We will process the store credit or exchange (if available) within 7 working days of receiving your returned items.

Can I exchange an item?

If you’re exchanging a product this must be to the same value or less of the product you have originally purchased. You will be refunded in store credit the difference inline with our returns policy for any products exchanged to a lower value. We cannot offer exchanges for products of a higher value.

Do you provide return shipping labels?

we are not offering free returns and it is the customer’s responsibility to send the item back to us.

I received my order - but my item is wrong / defective / incorrect or missing - what do I do?

Most of our items are popular, they can go out of stock quickly. Unfortunately, that means that occasionally we’re not able to send you all the items in your order. We understand that this can be very frustrating and we will issue you with a refund or exchange for your missing item.

We always try to let you know before your order is shipped that there is an out of stock item and issue you with a refund or store credit. However, if you receive your parcel and there’s a wrong, defective or missing item and you haven’t received an email from us, please get in contact with our support team at assistance@iv74.com and they will be able to assist you with this.

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